There are a few things to try if you are experiencing Bluetooth connection issues.

• My scanner does not show when attempting to connect to a paired LeafTech device.

  • Wait for the scanner to fully boot.  

    • Scanners can connect to the phone's Bluetooth before the scanner's indicator LED blinks 3 times.

  • Check your Bluetooth permissions for the LeafTech App.

    • iPhones require permissions to access Bluetooth functions.  This may have been missed when installing the app.

      • Open the Settings app under Privacy & Security and select Bluetooth.  Verify that the toggle next to the LeafTech Ag App is set to "on." 

• My scanner was working fine earlier in the day.  Bluetooth is now disconnecting or dropping.

  • Check that the battery has more than one bar on the status indicator.  The scanner will lose connection if it does not have enough battery power.

  • Is the scanner HOT?

    • Excessive heat can cause the electrical components to complete a safety shut down.

      • Move the scanner to the shade or an air conditioned vehicle.

        • Contact support.

• My scanner randomly drops connections.

  • Possible interference with other Bluetooth devices.

    • Are there other Bluetooth devices in the area?  Smartwatches, headphones, vehicle stereos can compete for bandwidth. 

      • Try powering off the other devices to see if that helps stabilize the connection.

  • The scanner may have rebooted.  

    • Please watch the scanner's indicator LED to see if it blinks 3 times after a dropped Bluetooth connection.

      • Contact support.