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Home > Troubleshooting > Number of Scans on Device not going down
Number of Scans on Device not going down
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What to try:

  • Check to see if you have an Internet Connection, click on the Tether Connection or Internet Connection icon. 

  • Probable Cause: 

    • Internet connection lost = no scans being uploaded. 

    • Internet connection slow = give it time, the scans will be uploaded. Uploads depend on the local internet congestion.

  • If there is no Internet connection, no action is needed. Scans will be uploaded once the connection is reestablished. 

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