What to try:

• Possible low battery state of charge.

  • Verify that there is more that one bar of power indicated on the battery pack and charge it if necessary.

• Reduce other Bluetooth connections.

  • Disconnect other Bluetooth devices and try scanning.

• Restart the Scanner and App.

  • Use the standard shutdown procedure.

  • Close the app.

  • Then power up the scanner and connect back to it.

• Contact support.